Chip King explains the importance & benefit of treating people right on the telephone and how it can improve a dealership’s results.
Author: Chip King
Robert “Chip” King spent his career in automotive retailing from 1977 to 2008. Holding every position in variable operations, including General Manager and Dealer Principal, Chip has had a special focus on the “customer experience” throughout. Chip is highly sought-after for many of the auto industry’s biggest and best dealer conferences because of his subject matter expertise. Chip is passionate about sharing his expertise on how to correct profit leaks in the auto dealership phone process.