Supervising the accounting office was my least favorite tasks as a CFO/controller. I’d rather create a new spreadsheet or write a report on our DMS system. I used the phrase “herding cats” to describe the difficulty involved in coor

“The most dramatic cost of the lack of leadership is that the market has changed so much and your dealership has changed so little!” On Tuesday August 23, 2011 at 1:51PM, I was sitting with an F&I Manager when the building started shaking and

Stop wasting your time, use the 80/20 rule of time management, from Entrepreneur. Small-business owners waste their time on what I call $10 an hour work, like running to get office supplies. Meanwhile, they forgo the activities that earn $1,000 an ho

2 Simple but brilliant content marketing examples from the Great White North, from Convince & Convert. Last week was big for me, as I finally met Taxi Mike in person. I first found Taxi Mike and his content marketing prowess 3+ years ago, and he

Digital Dealer is hosting their 15th conference this month in Las Vegas. We are excited to have many employees attending to learn from and network with some of the brightest dealers in the automotive world. Their first night culminated in a keynote t

How much easier would it be to hire great employees if you only attracted cream-of-the-crop applicants? Unfortunately, the reality today is quite different, as only 20 percent of salespeople turn out to be star closers. On the fortunate side, I’ve

Know what your signing, according to SearchAutoParts. Shop owners who have participated in direct repair programs (DRPs) since the 1990s probably remember when the agreement they signed with an insurer could easily be read from start to finish in les

8 strategies to ignite your passion, according to The Inc. 500. Passion is not just the way to happiness–it’s also the fuel that ignites success. Having passion for a particular goal, whether personal or professional, provides the energy

How to repair your broken auto dealership website in 5 easy steps, according to Stratosphere Studio. Okay, be honest: how is your auto dealership website performing? Are you getting plenty of traffic and leads or are you disappointed to report that y