Xtime, the leading retention solution for the automotive industry, today announced the release of Check-In 7. Check-In 7 transforms the service check-in process by freeing advisors and service managers from their desk.
Check-In 7 is part of the Xtime Retention System which begins with Marketing 7 for generating increased service demand, followed by Scheduling 7 for capturing and booking that demand and ending with Check-In 7 for increasing the value of that demand.
With an average 50 percent customer churn and 75 percent shop utilization, the dealership service experience is in need of serious improvement. By integrating marketing, scheduling and check-in into a unified, easy to use system for both consumers and service personnel, the Xtime Retention System solves the industry’s low retention and utilization problem.
Transforming Service Delivery
Check-In 7 runs on iPad and Android tablets and enables service personnel to perform all their key sales and administration functions anywhere in the dealership (service lane, waiting room, lift, etc.). Check-In 7 introduces a new, state-of-the-art design that enables any advisor to successfully upsell by automating the check-in, walk-around, menu selling, tire selling and signed estimate process.
Check-In 7 introduces a number of major innovations to include gesture-based, flat-car walk-around for lot damage control and VIN-specific tire selling to eliminate the point of highest service defection. By integrating visual walk-around, menu selling, tire selling and digitally approved estimates in one tablet app, Xtime frees up dealership service personnel to focus on the customer.
Check-In 7 Innovations
- Rapid Check-In: Day-at-a-glance workbook to easily identify scheduled customers; VIN scanning for walk-ins; customer 360 for accessing all customer, vehicle and visit information
- Efficient Walk-Around: Document body damage with flat-car, gesture-based mark-up; capture pictures, record audio or video of vehicle issues; review service history, previously deferred services and open recalls
- Menu Selling: Present VIN-specific factory and dealer service recommendations; compare maintenance packages and pricing; include a-la-carte and individual maintenance or repair services
- Tire Selling: Provide VIN-specific “good, better, best” tire options and availability; record tread-depth and condition issues; review tire options, specifications and photos; quote replacement, mounting, balancing and disposal services
- Transparent Estimates: Jointly view and approve cost estimates; digital signature support for finger or stylus; supports print, email or text distribution
Check-In 7 uses the Xtime Cloud to provide secure, consistent and accurate access to factory menus, dealer recommendations, manufacturer recalls, declined services, pricing, promotions, shop availability, lifetime customer value, service history and repair order status.
By addressing customer concerns with value, convenience and trust, Xtime provides dealers with an average uplift of $41 per repair order.
“Check-In 7 incorporates the insights we learned from all of the dealerships that use our ServiceTab product today,” said Xtime CEO, Neal East. “Check-In 7 makes it easy for advisors to share VIN-specific tire and service recommendations with customers, build collaborative, trusted relationships and capture ethical upsells anywhere in the dealership. It creates the type of modern retail experience today’s consumers have come to expect.”
When combined with Scheduling 7, Check-In 7 provides service personnel with the most powerful tablet experience available. By touch-enabling the appointment making, route sheet management and dealership performance functions of Scheduling 7 and marrying them to the touch-enabled greeter functions of Check-In 7, Xtime delivers the industry’s most advanced mobile retention solution.
“As demonstrated by today’s announcement, Xtime is deeply committed to improving the vehicle ownership experience for all consumers,” continued East. “In doing so, Xtime greatly increases the customer retention of our dealerships and manufacturers, creating a win-win for all parties.”
Check-In 7 is available immediately. Interested dealers should contact Xtime at (888) 463-3888 or firstname.lastname@example.org.
Xtime is the leading retention solution for automotive manufacturers and dealer service departments. Its cloud-based products help dealerships discover, deliver and retain profitable customers and help manufacturers increase customer retention and loyalty. Xtime processes more than 2 million appointments each month and originates more than 10 percent of dealer repair orders in North America.
Xtime is the exclusive or preferred provider for major global automotive manufacturers in North America, including Audi, BMW, Honda, Hyundai, Infiniti, Kia, Lexus, MINI, Nissan, Toyota, Volkswagen and Volvo. Xtime is also the trusted choice for many of the industry’s leading dealership groups including Asbury, AutoNation, Group 1 Automotive, Luther, MileOne and Sonic Automotive.
Xtime is based in Silicon Valley and has offices in Australia, Canada, Germany and the United Kingdom. For more information, please visit http://www.xtime.com. Connect with Xtime on Facebook, Twitter and LinkedIn.