REDWOOD CITY, Calif. (September 7, 2018) – In today’s margin-compressed reality, a seamless, technology-enhanced customer experience that extends beyond the point of purchase is essential to increasing loyalty and retention across the dealership. To recognize the importance of delivering superior customer service, Xtime has once again partnered with Digital Dealer to present the Customer Experience Excellence Award at the outlet’s Conference & Expo in Las Vegas, NV, October 16-18, 2018.
“Dealerships have an unprecedented opportunity to turn one-time buyers into lifetime customers with an exceptional service experience. The payback is increased profitability both today and down the road when the time comes to purchase their next vehicle,” said Jim Roche, Vice President of Marketing and Managed Services at Xtime and an anticipated speaker at the October 2018 conference. “Partnering with Digital Dealer for the second conference in a row represents Xtime’s unwavering commitment to help aid and honor dealerships’ efforts to reshape the car ownership experience and capitalize on the opportunity in fixed operations.”
To be considered for Digital Dealer and Xtime’s Customer Experience Excellence Award, the dealership or dealer group must be in North America, demonstrate a strong commitment to delivering the best customer experience, and offer multiple examples of superior experiences —online, in-person, service lane, customer waiting room and in-shop.
At Digital Dealer 24 in April, Ferman Volvo Cars from Tarpon Springs, FL, took home the inaugural Customer Experience Award for demonstrating a strong commitment to delivering the best customer experiences through Xtime’s Spectrum fixed operations technology platform.
The selected recipient will be honored on October 16, 2018, at Digital Dealer 25 in Las Vegas, NV, and will be featured in an upcoming issue of Digital Dealer. To submit a nomination, please click here.
Xtime increases customer retention by transforming the ownership experience for automotive dealer service departments, thus increasing customer satisfaction while boosting dealer revenue and profitability. Xtime is committed to delivering the experience consumers demand – one that emphasizes value, convenience and trust. Xtime books 44 million service appointments and processes 120 million repair orders annually. Twenty-nine global OEMs have chosen Xtime to drive that same type of success for their businesses, converting $9 billion in service revenue for more than 8,000 dealerships across three continents.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, 40,000 auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.
About Digital Dealer
Digital Dealer Conference & Exposition is where top dealers go to stay ahead of the technology curve, delivering the largest array of industry speakers, peer to peer opportunities, and exhibit hall offerings – all carefully designed to impart groundbreaking business strategies for your dealership.
Author: Digital Dealer
Digital Dealer exists to help dealers and their managers sell more vehicles more profitably by creating the best live events and media in the industry.