Your business is booming, you’ve got your sales teams, desk managers and finance managers all ready to go. But, you have these “things” coming into your CRM from somewhere else. They’re INTERNET LEADS! What about phone calls?
You’ve decided it’s time – time to set up an “Internet Department” or a “Business Development Center.” You’ve hired some people – 20-somethings fresh out of college kids looking for a “Real Job.” But, who’s to run this little venture?
And, then it hits you “My Administrative Assistant can do it! She (or He) is organized, able to delegate and is able to keep people on-track. Who cares if she doesn’t know anything about the industry? “Does out-the-door refer to taking a car off the showroom floor?” (Raise your hand if you’ve heard this before).
The BDC department, its functions, pay, products used, day to day activities – just about every aspect of it are a daily topic in the forums. If you haven’t been keeping up with the community feedback on it I strongly encourage you to hop over and check it out. (Hop, not skip).
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