Are your F&I providers accelerating your professionalism and efficiency, or have they become an unrecognized disadvantage to your F&I performance?
This question is timely, given how fast the auto retail landscape is changing. You cannot afford to let your F&I processes fall behind. After all, leading this revolutionary change in how consumers shop can be described as “The Digitization of Everything.”
For example, a third of consumers would consider buying a car online, according to McKinsey & Company data. Also, 56% of millennial-aged buyers use their smartphones and 35% use a tablet while shopping for a car, according to J.D. Power. The digital handshake is the way of most every aspect of commerce now.
Therefore, it’s important to evaluate F&I providers according to their participation in this revolution. At minimum, expect from the agents and others you use to support your F&I efforts:
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