Director of Professional Services Stephen Coambes explains when CSI/SSI starts in the customer experience in this video blog.
Stephen Coambes is AutoLoop’s Director of Professional Services. Stephen began his 25-year year career in the automotive industry as a porter. Working his way through the ranks, Stephen spent a decade in Variable Ops before eventually migrating to the other side of the business. In Fixed Ops, Stephen discovered his knack for customer service—and achieving high CSI scores.