What do to if your body shop gets a bad online review, according to Stratosphere Studio.
With more and more customers turning to the internet these days to research where to take their business, the opportunities for marketing your collision repair shop online can really pay off. One of the few times the web can be detrimental for your business, however, is when someone posts a nasty review of your shop. You could be the best auto body shop in your state and there’s still a chance you might inadvertently anger a customer who might then choose to voice his or her frustrations online. Much to your horror, those damaging words might echo over and over in your mind, as well as for who-knows-how-many years on the internet (forever?).