Chino Hills, CA – April 10, 2017 – UpdatePromise recently announced the UpdatePromise App to complement its industry-leading consumer lifecycle experience solution just in time for the April 2017 Digital Dealers Conference and Expo in Tampa, Florida.
This revolutionary hub and dashboard application enables users to obtain repair authorizations in real-time, send photos and videos, request electronic signatures from customers and even provide businesses the ability to send mobile payment requests that are integrated directly with their UpdatePromise merchant accounts. The app’s electronic signature feature, which is compliant with United States Electronic Signatures in Global and National Commerce (ESIGN) Act, and the Uniform Electronic Transactions Act (UETA), provides a secure method for obtaining repair authorizations and completing final invoices electronically.
The UpdatePromise App enables repair facilities and auto dealerships to manage the entire consumer experience by using instant two-way communication with alerts to ensure that no message is ever missed. Designed to work intuitively, the UpdatePromise App is helping businesses to work faster and smarter while providing a superior consumer experience at every stage from beginning to end.
Chief Operating Officer Rich Pannazzo calls the app groundbreaking and has already seen Beta users increasing their sales efficiencies, profits and customer satisfaction scores by using the app, he said. “For the first time in the automotive service industry, this app will enable automotive businesses to do things they could never do before. By providing a single communication portal that is synced across desktop and mobile devices this new application is changing the landscape for how businesses interact with its customers.”
UpdatePromise Project Manager Andrew Nixon has been working intensely with his team to create the hub and dashboard application that has set itself apart for several reasons. “Keeping within the spirit of all UpdatePromise products, the App design is intuitive and easy-to-use,” he said. “We’ve eliminated steps to streamline the workflow creating an effortless system. Desktop Alerts make employees more responsive to their customers and provide unparalleled customer service.”
“The UpdatePromise App is helping repair facilities and auto dealerships to modernize their consumer experience and use technology to set them up for ongoing success,” Curtis Nixon, President and CEO of UpdatePromise said. “We are honored to be part of this evolution and are delighted to see companies using emerging technology to improve operations and exceed customer expectations. As we continue to leverage technology and position ourselves as a market leader, UpdatePromise will be creating additional solutions that will help dealerships across the country now and in the future.”
UpdatePromise is a leading communication and technology provider to auto insurers, repairers and dealerships throughout North America. Founded in 2009, UpdatePromise has communicated with millions of consumers and services more than 15,000 rooftops throughout the United States. For more information, visit www.UpdatePromise.com or call Tiquet Wan at (800) 276-9107 ext. 20.
Author: Digital Dealer
Digital Dealer exists to help dealers and their managers sell more vehicles more profitably by creating the best live events and media in the industry.