Tracking those you serve, according to Search Auto Parts.
Over the past year, even the best shops have been battling with trying to stabilize car count. It hurts technicians, service managers and families of shop owners all across North America. We all know what is causing it. But what can we do about it? I was listening to Rick Johnson, a Nebraska shop owner and ATI coach, explain how to solve the problem. He began by asking, “Do you know how many times a year your customers are coming in to visit your shop?”