Torrance, Calif. – Celebrating its 10TH year of recognizing the top auction sites across the country, Toyota Financial Services (TFS) and Lexus Financial Services (LFS) has awarded its 2011 Premier Auction Award, the company’s highest recognition of excellence in the remarketing industry, to nine auction sites for their 2011 performances.
The 2011 Lexus Financial Services Premier Auction Award winners are: ADESA Los Angeles, ADESA Dallas, Manheim Phoenix, Manheim San Francisco Bay, Manheim Milwaukee, and Manheim Orlando.
The 2011 Toyota Financial Services Premier Auction Award winners are: ADESA Lexington, Manheim San Francisco Bay, Manheim Phoenix, Manheim Kansas City, Manheim Milwaukee, and Manheim Seattle.
“Toyota and Lexus Financial Services strives to be a high-performing company by continuously improving our products and services for our customers. As a result, our auction partners must challenge themselves to become the most innovative and efficient locations in the Remarketing industry,” said Mike Reid, National Remarketing Manager at TFS/LFS. “The Premier program is demanding but obtainable, and all auctions are rewarded when performance expectations are met. Each of the winning Manheim and ADESA auctions worked extremely hard ensuring that exceptional service was delivered while administering the TFS/LFS account, and for that we thank and congratulate all of our 2011 Premier Award recipients.”
Recipients of the award are high-performers in four key Remarketing categories:
(1) Administration, (2) Operations, (3) Sales, and (4) Retention. The Premier Award recognizes the dedication auction sites and TFS/LFS Remarketing share in their efforts to ensure a constantly improving quality of service for both parties.
“Congratulations to our winning teams who showed Toyota Financial Services and Lexus Financial Services their ongoing commitment to deliver the best remarketing value and experience possible,” said Nick Peluso, SVP, Customer Management, Manheim. “Getting recognized by our customers is extremely rewarding and further challenges us to find new and different ways to help our customers go even further.”
In 2011, 17 auto auction sites partnered with TFS/LFS to sell more than 92,959 Toyota and Lexus vehicles. The TFS/LFS Premier Auction Awards help not only distinguish the year’s best overall performers, they allow the company to help set the bar across the remarketing industry.
“The auction business is very competitive,” said Ken Osborne, General Manager, ADESA Dallas. “The Premier program gives us a method to measure against our competitors and our own past achievements. The criterion is broadly based and involves all parts of the process. Because of that, the entire auction has some level of involvement. That makes achieving the Premier level especially important because we win together with our Toyota/Lexus remarketing partners.”
About Toyota Financial Services
TFS is the finance and insurance brand for Toyota in the United States, offering retail auto financing and leasing through Toyota Motor Credit Corporation (TMCC) and Toyota Lease Trust and extended service contracts through Toyota Motor Insurance Services (TMIS). Lexus Financial Services is the brand for financial products for Lexus dealers and customers. TFS currently employs over 3,300 associates nationwide, and has managed assets totaling $91.7 billion. It is part of a worldwide network of comprehensive financial services offered by Toyota Financial Services Corporation, a wholly-owned subsidiary of Toyota Motor Corporation. For more information, please visit www.toyotafinancial.com.
About Manheim (www.manheim.com)
Manheim is the world’s leading provider of vehicle remarketing services. Through its 113 worldwide wholesale operating locations and digital services, Manheim influences every stage of a used vehicle’s life cycle, helping commercial sellers and automobile dealers maximize the full value of their vehicles. Drawing from its auction transaction volume, Manheim Consulting publishes the annual Used Car Market Report, the definitive source of data for the used car industry. Manheim Consulting offers a wide range of services including custom analytics, business optimization and macro-economic analysis. Manheim is the online vehicle remarketing leader, connecting buyers and sellers to the world’s largest, most comprehensive wholesale marketplace through its extensive in-lane and digital offerings. Manheim.com receives nearly 900,000 visits each week.
ADESA offers a full range of auction, reconditioning, logistical and other vehicle-related services to meet the remarketing needs of both its institutional and dealer customers. With 68 auction locations in the United States, Canada and Mexico, strategically located near metropolitan areas with a large concentration of used vehicle dealers, the company is well positioned to host physical and Internet auctions. Through its related subsidiaries of AutoVIN® and PAR North America, it is also able to provide additional services including inspections, inventory audits and remarketing outsourcing solutions including a network of repossession agents, titling and auction sale representation. Visit www.ADESA.com for details.