Top 5 Challenges of Field Service, from Core Systems.
As anyone who runs a field service company knows, delivering superior customer service relies on keeping a number of processes running flawlessly, day in and day out.
Recently, we’ve helped a number of customers investigate what they need and want from a field service software. The easiest way to understand what your company needs, is to understand your greatest challenges when it comes to delivering the best field service, and how these can be conquered through automation and mobilization.
Based on our talks with a number of customers, here’s a list of what we see as the top 5 biggest challenges for field service managers today.
Challenge 1: Heightened Expectations of Customer Service Are the Norm
Customer service expectations have dramatically increased in the past few years. Thanks in part to 24/7 connectivity and the ability to reach companies via a number of different channels, customers now want instant response to queries, repairs or replacements to be booked immediately. And for any repairs that have been done, to solve the problem for once and for all. For field service companies the pressure to get it right, and to fix it correctly the first time has never been higher, a nigh impossible task without the help of technology.