Dealer-FX to Showcase Advisor-Friendly Service Lane Solutions to Drive Customer Experience
San Francisco, January 22, 2015 — At NADA 2015, Dealer-FX will engage visitors with interactive demos of their latest service drive software, 1 Solution 3.0. Dealer-FX’s suite ensures OEMs and dealerships alike are equipped with industry-leading tools which are proven to increase customer retention results by engaging these customers and enhancing their service experience.
Dealer-FX delivers user-friendly product offerings bundled as 1 Solution, seamlessly spanning the client service experience and driving dealer profitability. This includes a range of applications, including: tools to transition sales customers into the service department, online/mobile service scheduling, an appointment ledger with customer service status, service write-up, walk around and VIN-specific menu pricing, SMS customer communication, as well as an enhanced technician dashboard and soon to be released Route Sheet. All of the applications are responsive to all platforms and integrate with 13 DMS (Dealer Management System) providers.
Dealer-FX is most notably the provider for Fiat Chrysler Automobiles (FCA) service write-up solution, wiADVISOR and working with several OEMs and dealer groups on white-labelling the Service Drive Solution platform. wiADVISOR representatives will also be on hand for live product demonstrations in the FCA booth during NADA.
“Advances in service lane technology represent a significant opportunity to deliver an unparalleled customer experience while effectively driving dealership profitability,” says Gary Kalk, President & CEO of Dealer-FX. “Many companies offer individual dealer software solutions, but only Dealer-FX offers all of these parts in one solution, coupled with full integration to 13 DMS providers and with an easy to use customer-friendly interface to boot.”
Representatives will be on hand to demonstrate the capabilities and functionality of “1 Solution” for the duration of NADA. Dealer-FX can be found at Booth #5546W or additional information can be found at www.connectedservicelane.com.
Dealer-FX, the most trusted name in automotive customer experience and relationship management, is focused on helping dealer and OEM clients to Drive the Customer Experience by enhancing customer retention, digital and social media strategies. The 1 Solution suite of service tools provides integrated software that delivers a sales to service transition, online scheduling, appointment ledger, route sheet, vehicle status board and seamless DMS integration, in addition to advisor and technician dashboards.