Study: Dealership Employee Turnover Not So Bad After All, from Wards Auto.
Turnover at new-car dealerships is significantly less than the private-sector average, says Ted Kraybill of ESI Trends.
A new study rebuts a longstanding belief that dealerships burn through employees at an unusually high rate.
“Although the industry is often characterized as a ‘high-turnover’ work environment, actual turnover at new-car dealerships is significantly less than the private-sector average,” says Ted Kraybill, president and founder of ESI Trends, the firm doing the study.
Commissioned by the National Automobile Dealers Assn., the annual report says overall dealership staff turnover, although increasing from 35% to 36% in a year, falls below the national average of 42% for private-sector employees.