MEDFORD, Mass. — In time for travel during the upcoming Labor Day weekend and the winter driving season, Mitsubishi Motors North America has introduced its new roadside assistance app to provide Mitsubishi owners with extended access and accelerated response should they ever encounter a mobile emergency or need trip information.
The new app, available for iPhone-compatible devices and included among the free benefits Mitusbishi dealers provide to new vehicle owners, puts drivers directly in touch with a roadside assistance agent who can quickly dispatch reliable and professional roadside assistance to the caller’s location. Service includes towing (to the nearest Mitsubishi retailer); lockout assistance; battery jump-starting; flat tire change; emergency gasoline delivery; trip routing and mapping, and more. The same app can be used by other family members using the vehicle or driving another Mitsubishi vehicle.
The app also enables users to access an estimated time of arrival for the dispatched tow service or service provider, as well as updates on the progress of the responding tow truck or service vehicle. The app for iPhone also includes an emergency response button for urgent situations, and app users can also input relevant data about their Mitsubishi for more efficient service. Service through the app accelerates response by providing motorists with quick, one-touch access to emergency dispatchers as well as automatically transmitting data about the vehicle, vehicle location, and owner with the call, relying less on the motorist to communicate verbal details, often under the duress of an emergency situation.
The app can be downloaded from the App Store on iTunes (http://www.itunes.com/appstore/).
The free app was developed by Agero, Mitsubishi’s roadside assistance provider.
“We’ve provided Mitsubishi owners with an interface that is not only simple and easy to use, but also provides immediate access to a network of over 30,000 licensed towing service providers – the largest of its kind in the United States and who are required to meet strict response time and customer satisfaction benchmarks,” said Dave Ferrick, president of Agero’s Insurance and Automotive Markets business. Agero’s roadside assistance dispatch centers have consistently garnered leading performance awards for its customer service.
Mitsubishi owners receive five years of complimentary roadside assistance service with the purchase of a new Mitsubishi vehicle. Owners of the all-new 100% electric Mitsubishi iMiEV receive roadside assistance for three years/36,000 miles.
Mitsubishi Motors North America, Inc., (MMNA) is responsible for all manufacturing, sales, marketing, research and development operations for Mitsubishi Motors in the United States. MMNA sells coupes, sedans and sport utility vehicles through a network of approximately 400 dealers. In November of 2011, MMNA launched the battery-powered electric vehicle Mitsubishi i-MiEV as part of a corporate mission to offer consumers more environmentally responsible modes of transportation. This battery-powered electric vehicle technology addresses the need for vehicles that produce zero tailpipe emissions and support a growing agenda for sustainability. For more information, contact the Mitsubishi Motors News Bureau at (888) 560-6672 or visit media.mitsubishicars.com
Agero, a member of The Cross Country Group (CCG) of companies, is a leading provider of private-labeled, connected vehicle services for the automotive, insurance and aftermarket industries and is a market leader in roadside assistance and claims management. Based in Medford, Mass., the company has operations throughout North America and offices in Europe. For more information, visit www.agero.com.