Overland Park, Kan., February 17, 2015 – NCM® Associates (www.ncmassociates.com), a 100% employee-owned company and leading provider of the 20 Group peer collaboration model, automotive retail consulting and management training, operations Benchmark® analysis services, data management and forecasting tools, announced today an additional four new classes that are available through the NCM Institute Center for Automotive Retail Excellence.
“At the Institute, we understand the competitive nature of the automotive industry and the critical role professional development plays in a dealership’s profitability,” said NCM Associates Director of Education Richard Head. “That’s why we are expanding and offering these new classes to support the needs of our clients and the automotive industry.”
The four new classes available include:
- Finding Top Talent: Learn how to select, interview, hire, and retain top talent.
- How to Lead in the Digital Marketplace: The best-performing dealerships have developed an Operational Blueprint that maps out their complete plan for success and this course provides the foundational structure.
- Mastering Internet Sales: Learn time-tested and proven processes and tactics that will ensure market-leading performance.
- Desking and F&I Integration: This class will teach you how to enhance the customer’s buying experience with an emphasis on integrity and adherence to compliance.
The new classes will be taught by NCM instructors with years of automotive background and expertise. Classes are available for new and seasoned managers who want to expand their knowledge to stay ahead in today’s highly competitive automotive industry.
About NCM® Associates, Inc.
NCM Associates, Inc. is the originator of the automotive industry 20 Group peer collaboration process and has been providing dealership Benchmark analytical data, education and consulting services to the industry since 1947. Located in Overland Park, Kan., NCM provides a robust suite of services designed to drive dealership profitability using its proven, operations-focused Benchmark® for Success program with new and pre-owned U.S. automotive dealerships, as well as with businesses in more than 20 other industries. NCM is proud to be 100% employee-owned. For more information, visit www.ncm20.com or call 800.756.2620.