Selects Ashish Bisaria as SVP, Customer Experience
Bisaria To Lead Development & Execution of Customer Initiatives
ATLANTA – Kicking off National Customer Service Week, while supporting its long-term strategy of serving customers anytime and anywhere, Manheim has selected Ashish Bisaria as its senior vice president of customer experience. In this newly created role, Bisaria will act as the “Voice of the Customer” and lead the development and execution of initiatives that enable Manheim to deliver world-class customer experiences. Bisaria will report to Executive Vice President and Chief Operating Officer Janet Barnard.
“We are very excited to have Ashish join our team, as he brings the type of knowledge and experience that will further our vision to deliver consistent customer experiences anytime and anywhere,” said Barnard. “While we’ve made good progress already, Ashish will help us accelerate this important work, as every Manheim employee strives to serve customers as they want to be served.”
Bisaria brings 17 years of global customer service experience to Manheim. He most recently served as chief operating officer and executive vice president of client operations for Teleperformance, where he managed 50,000 call center agents for clients in the high-tech, telecom, financial and insurance industries, launched “Voice of Customer” analytics and improved customer satisfaction.
When asked about his vision for customer experience, Bisaria explained, “Customer experience is about purpose. At Manheim, we are here to define, deliver and gain purpose in how we serve our customers. That purpose is found daily in every interaction with them. The aim is to make doing business with Manheim easy for our customers—that is delivering a great experience.”
Bisaria began his career at KPMG Consulting in customer relationship management (CRM), business strategy and process improvement. He also held management roles in customer experience/service, strategy and operations at U.S. Cellular and Sprint. In addition, he served as vice president of customer service operations at Cbeyond, where he led the company’s customer experience vision, strategy and direction. Bisaria holds a Bachelor of Science degree from the University of Delhi and MBA from the University of Bombay.
About Manheim (www.manheim.com)
Manheim is the world’s leading provider of vehicle remarketing services. Through its 106 worldwide wholesale operating locations and digital services, Manheim influences every stage of a used vehicle’s life cycle, helping commercial sellers and automobile dealers maximize the full value of their vehicles. Drawing from its auction transaction volume, Manheim Consulting publishes the annual Used Car Market Report, the definitive source of data for the used car industry. Manheim Consulting offers a wide range of services including custom analytics, business optimization and macro economic analysis.
Manheim is the online vehicle remarketing leader, connecting buyers and sellers to the world’s largest, most comprehensive wholesale marketplace through its extensive in-lane and digital offerings. Manheim.com receives nearly 900,000 visits each week.
Additionally, Manheim offers services including reconditioning, certification, inspections, dealer financing, title management and marshaling, among others. Through its wide array of services and technologies, industry publications, customer support and educational offerings, Manheim gives its customers maximum control over how they buy and sell vehicles, helping them to conduct business in the most efficient way possible. Worldwide, the company handles nearly 8 million used vehicles annually, facilitating transactions worth more than $50 billion in value.
Headquartered in Atlanta, Manheim is a subsidiary of Cox Enterprises, a leading communications, media and automotive services company.