The Digital Dealership System releases new product extension to remind and update service customers on their status. As a compliment to the Service Appointment Board, the serviceALERT system will send a text notification to the customer to remind them of the upcoming appointment and when the vehicle is completed.
Dealerships continually struggle with customer communication and they notice that in their Customer Service Index (CSI) Reports. Service Advisors and Staff are already overloaded with new technologies and tasks that put pressure on them and lower their performance.
serviceALERT from the Digital Dealership System will increase the show rate of service appointment and keep customers “in the know” of their vehicle status. While it’s not meant to replace a warm phone call, it’s been proven that customers prefer text messaging for one-way notifications and reminders.
serviceALERT is the perfect complement to the Service Appointment Screen that shows status and advisor information along with multiple menus and service marketing messages. For dealers with Customer Lounge TV, the service status can also be added along-side LiveTV or ddsTV (commercial free TV)
The Digital Dealership System is the only digital sign company with Security First – CDK 3PA Approved integration, as well as authorized access to DealerTrack, DealerSocket, PBS, Automate, Quorum, DealerBuilt, PBS and more.
The serviceALERT system is offered as a package discount with other service integrated marketing or as a standalone dedicated product.
About Digital Dealership System:
The Digital Dealership System offers in-store marketing and interactive solutions on screens and kiosks throughout the dealership. Located in West Palm Beach, FL, the Digital Dealership System provides services for over 800 stores across the country, Canada and Australia.
Author: Digital Dealer
Digital Dealer exists to help dealers and their managers sell more vehicles more profitably by creating the best live events and media in the industry.