How to Improve Retention with Customer Loyalty Programs
// Webinar summary
Today’s dealers consistently rank customer retention as a top priority, and they’re always searching for ways to drive repeat sales and service visits. In other industries, loyalty programs have become an effective way to keep customers coming back. In automotive, even when dealers see the value of loyalty programs, they find that building one isn’t always easy — and doesn’t always deliver what they hoped for.
In this 45-minute webinar, Brian Schmid, dealer marketing manager at VinSolutions, will share how dealers can create customer loyalty programs that improve retention and deliver ROI — and why CRM software is key. There will also be a 15-minute Q&A for Brian to answer your most pressing customer loyalty questions.
// Key takeaways
• Why loyalty programs help improve dealership profitability.
• What modern customers expect from dealers’ loyalty programs.
• How to use CRM software to build customer loyalty programs that get results.
// About the presenter
Author: Digital Dealer
Digital Dealer exists to help dealers and their managers sell more vehicles more profitably by creating the best live events and media in the industry.