Impatient, entitled, demanding, lazy. These are some of the media’s favorite words to describe “millennials,” also known as “generation Y.” But if you already have some millennials on your service team, you might question whether these terms actually define the newest members of the workforce. Maybe the newcomers just require a different management style.
Whatever else the media says about them, millennials do tend to switch jobs more frequently than previous generations. And dealerships are having a hard time holding onto their technicians and other service employees these days. Fortunately, if you can manage to retain the millennials on your staff, you’ll have a lot less hiring to do in years to come.
If you find yourself struggling to connect with your youngest workers and don’t want to lose them, you might just need a change of attitude. Follow these tips to attract dedicated millennial employees to your dealership and keep them around for the long-haul.
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