One of the most important responsibilities of customer service teams is responding to customer inquiries quickly. It’s the first step to making customers happy.
If you wait too long before getting back to customers, they’ll become frustrated and question your dependability. Nobody wants that.
So how can you make sure that your service team is there for your customers when they need you most? The trick is to adapt your schedule to meet the demand of customer case submissions.
In other words, you need to make sure your team is laser-focused during time periods when you have the highest influx of cases. This will allow you to respond to customers faster than ever before and impress them with your attentiveness.
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