MONTVALE, N.J. — Mercedes-Benz USA (MBUSA) announced this week the appointment of Harry Hynekamp to the newly created position of general manager, customer experience, effective May 1. Reporting to Steve Cannon, president and CEO, Hynekamp will be responsible for developing, directing and executing customer experience initiatives across all areas of the business, including the dealer network.
“The creation of this new area under the leadership of Harry Hynekamp underscores our commitment to elevate the ownership experience to the same standards to which we hold our products: The Best or Nothing,” said Steve Cannon, president and CEO of MBUSA.
Hynekamp has been part of the MBUSA leadership team for more than eight years and has held various roles, most recently general manager, learning and performance. He joined MBUSA in 1991 serving in a variety of roles, including department manager, finance, and has been involved in various other business areas throughout his career, including auditing, accounting, reporting, business development and project management until 2009 when he assumed his most recent position in learning and performance (training).
Hynekamp has an MBA from Montclair State and received his undergraduate degree from William Paterson University. He is married with four children and resides in Bergen County, New Jersey.
About Mercedes-Benz USA
Mercedes-Benz USA (MBUSA), headquartered in Montvale, New Jersey, is responsible for the distribution, marketing and customer service for all Mercedes-Benz and Maybach products in the United States. MBUSA offers drivers the most diverse line-up in the luxury segment with 14 model lines ranging from the sporty C-Class to the flagship S-Class sedans and the SLS AMG supercar.
MBUSA is also responsible for the distribution, marketing and customer service of Mercedes-Benz Sprinter Vans and smart in the US. More information on MBUSA and its products can be found at www.mbusa.com, www.mbsprinterusa.com and www.smartusa.com