AutoAp, Inc., the industry-leading provider of highly-accurate, timely and comprehensive safety recall management solutions, has made Galpin Motors the inaugural recipient of their Commitment to Excellence Award, in recognition of their effort and success in managing recalls.
Challenge: The safety recall management challenge facing Galpin Motors was similar to other franchised dealers struggling with inconsistency across recall status information sources and the tedious daily effort required to check all new and used, in-brand and off-brand inventory.
Galpin Motors Inventory staff was using a source that often provided delayed and inaccurate data, requiring them to spend significant time sifting through NHTSA documents for each recall in order to identify FMVSS Compliance recalls. Managing safety recalls had become a full time job across multiple locations.
With new federal and state laws requiring the grounding of rental and loaner vehicles with open recalls, it was important for Galpin to obtain accurate recall status information and manage it in an efficient and reliable manner.
Solution: In April, 2016, Galpin Motors installed AutoAp’s Dynamic Recall Managementsm daily inventory monitoring service for all locations.
Key Elements of Galpin Motors Safety Recall Management Best Practices:
- Documenting the recall status at sale with date and time-stamped consumer vehicle reports.
- Daily distribution of identified safety recall status out to individual dealer group locations.
- Identifying Federal Motor Vehicle Safety Standard non-compliance recalls.
- Identifying recalls on loaner/rental VINs for Federal FAST Act and California State C.A.R.S Act.
- Enabling dealer personnel to print accurate consumer disclosure reports on vehicles in inventory.
- Auditing of sold retail vehicles to verify the proper handling of open safety recalls.
- Providing management insight on the effectiveness of recall management efforts.
“AutoAp’s solutions are very user-friendly and the only practical way that I am aware of, to effectively manage the various risks and liabilities associated with selling, renting and leasing vehicles that may have open safety recalls.” Chris Cleveland, Compliance Coordinator – Galpin Motors
“AutoAp is pleased to be Galpin Motors safety recall management solutions provider, and is committed to helping them continue to achieve their recall management goals”. Mark Paul, CEO, AutoAp
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About Galpin Motors
Galpin Motors is one of the most successful and recognized automotive dealers in the country, and the world leader in volume Ford sales for 27 consecutive years. Their 7 dealerships in California’s San Fernando Valley represent Ford, Honda, Volkswagen, Subaru, Kia, Volvo, Mazda, Lincoln, Jaguar, Aston Martin, Lotus and Spyker brands as well as Galpin Rental and Galpin Auto Sports, their full in-house customizing & aftermarket center.
About AutoAp, Inc.
AutoAp, Inc. is the industry’s #1 provider of accurate, timely and comprehensive safety recall management solutions to help franchised automotive dealers make better business decisions at vehicle acquisition; reduce safety recall liability for vehicles in inventory and increase service revenue from recalls identified in their sold-customer vehicles.
Ross Macdonald, AutoAp, Inc.
503-951-6150 / email@example.com
Author: Digital Dealer
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