SCOTTSDALE, ARIZONA, June 26, 2018 – Fidelis PPM, the leading provider of brand-building, revenue-generating prepaid maintenance (PPM) customer retention plans, announced today a partnership with SmartTech Enterprises to accelerate how quickly and easily service advisors can identify plan holders to ensure proper accounting of plan benefit use.
A faster service check-in benefit improves the customer experience by shorting this vital process – and advisors can serve more customers.
SmartTech Enterprises, a leader itself in innovative dealer retention, now also provides dealers who use its seamless program integration the ability to quickly identify whether the customer is using a Fidelis plan or SmartTech rewards program.
Through this Fidelis PPM-SmartTech partnership, service advisors at dealerships using either of these retention programs – or both – are automatically notified at their device that the customer’s vehicle is covered by prepaid maintenance protection, rewards or both. The process is entirely automatic, eliminating redundant keystrokes to access the correct retention program – and there are no key fobs, computer hardware or manual website lookup involved.
Given this new streamlined check-in process for customers covered by either a Fidelis prepaid maintenance plan or SmartTech loyalty rewards program, dealers can provide them the check-in experience they deserve.
Many dealerships make both prepaid maintenance and rewards/points benefits available to their customers. Fidelis PPM offers consumers discounted, prepaid oil and filter services, tire rotations, and similar routine needs. With SmartTech, consumers build rewards based on purchases they accumulate toward significant maintenance needs, tires, and future vehicles, for example.
This new partnership now enables advisors to easily track customer usage of either retention service and provide content-rich benefit and spend statistics reports for customer and dealer. Each program creates a customer benefits portal so motorists may track their usage statistics and savings. Retention marketing e-mailers and reminders improve customer program use and eliminate the need for dealership staff to design, schedule and manage this critical aspect of highly productive retention programs like this.
“We’ve now streamlined for advisors this part of the customer check-in to help them deliver a faster check-in and plan accounting that encourages repeat benefit use and deepens customer retention,” said Ryan Williams, President of Fidelis PPM.
“With our highly customizable SmartTech Rewards Program,” added Scott Jardine, President, “our dealers create their own custom rewards program creating a value proposition that completes the life cycle of the customer from sales to service and back to sales. This cross-migration with Fidelis offers dealers an even more robust and appealing customer retention solution.”
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About Fidelis PPM
Fidelis PPM, a CU Direct company, turns prepaid maintenance into a brand-building, revenue-generating retention machine. Developed by dealers, Fidelis PPM knows the importance of substantiating ROI from its products. Powered by Driv Customer Retention Software, Fidelis PPM provides an easy-to-use interface for at-a-glance tracking of dealers’ ROI on their PPM program. For more information, visit http://www.getfidelis.com or email Williams at firstname.lastname@example.org
Author: Digital Dealer
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