How Customer Training Leads To Retention, from AutoPoint. With almost everything consumers purchase, there’s an owner’s manual or set of instructions for them to use. For decades, car manufacturers have included an owner’s manual with new vehic

Service outsources small stuff, from Automotive News. Dealerships free to focus on customer satisfaction goals As dealers everywhere press their service departments to improve customer-satisfaction results, some Florida stores are outsourcing their m

Auto Dealers Can Fight Price Competitors, Says Cars.Com CEO, from Wards Auto. Cars.com says its new RepairPal Certified program differentiates dealerships from national car-repair chains. Dealership service departments that get good online customer r

Portland, Oregon – February 10, 2015 – Automobile dealerships now have a dynamic and cost-effective solution to easily verify if the cars and trucks they sell to consumers have ‘open’ safety recalls that need repairs, and to keep track of the

It was the talk of NADA in San Francisco: The service revenue upside is enormous, and dealers need to pay attention. Why? Thousands of local service shops have closed since 2001, while 47 million more vehicles have hit the road. With the average car

What you need to know about how online research puts car shoppers in control, from Santander Consumer USA. Ah, the good old days. A bygone era when a car shopper would: see a newspaper ad or TV commercial visit the dealership to troll your lot for th

DealerPager Launches New Messaging Platform for Fixed Ops, from Auto Remarketing. DealerPager.com has a new custom messaging platform available for dealerships, designed to send custom text notifications to vehicle service clients. With mobile usage

Measuring and Managing Customer Profitability, from Customer Think. The only value a company will ever create for its shareholders and owners is the value that comes from its customers–current ones and new ones acquired in the future. To remain com

What Car Salesmen Are Going to Disney to Learn, from Time Magazine. How your Chevrolet dealer is taking lessons from Disney, Apple and McDonald’s What do Disneyland and Chevrolet have in common? Car dealers. Chevrolet—by far the largest-selli