Using an “Outside-In” Strategy for Customer Experience

Providing the right experience that attracts and keeps customers can be difficult. Why? Well, according to an article on CMSWire, we are doing it backwards. The Toyota Product System, otherwise known as “Lean Manufacturing” advocates that all imp
Jan 24, 2018

Don’t Eat Tomato Soup with Chopsticks

As a dealership there are many ways you can identify if you’re losing customers. Through data, you can see that John Smith used to come into the dealership regularly for service but then disappeared without a peep. Why did John Smith stop coming in
Jan 23, 2018

Witt’s Wise Words: Dreaming Isn’t Doing

In this edition of Witt’s Wise Words, Bill Wittenmyer shares why ideas are great but execution is more important.
Jan 22, 2018

Freebie Friday: Inspect What You Expect

In this Freebie Friday, ELEAD1ONE Partner Bill Wittenmyer says it’s time for you to inspect what you expect. That means always checking in on the customer experience, ensure processes are smooth, and making sure the experience you want to happen is
Jan 19, 2018

Witt’s Wise Words: Good Leaders Don’t Blame

Bill Wittenmyer explains why good leaders don’t blame in this week’s installment of Witt’s Wise Words.
Jan 15, 2018

Freebie Friday: Create Your Own Opportunities

Bill Wittenmyer shares why creating your own opportunities are vital to your success.
Jan 12, 2018

The Art of Handling Mistakes

I recently filmed a DVD program for my online training platform on the topic of handling mistakes, and the response was even more robust than normal. I believe that’s because handling mistakes—ours and others’—is such an ongoing, real-world l
Jan 11, 2018

Conflict: The Silent Killer Lurking Beneath the Surface

I was sitting with my wife the other night watching the movie Jaws on TV. My wife mentioned to me, during the filming of the movie, the shark was not functioning properly during shooting, This lead to Steven Spielberg to rely on creating suspense wit
Jan 10, 2018

It’s 2018. Now What?

If you work in a dealership, my bet is that you are either celebrating because you exceeded your goals, are breathing a sigh of relief that you met them, or are extremely nervous because you didn’t. This time of year is generally crammed with repor
Jan 9, 2018