Making the Case for Texting Consumer Recall Notices

Technology has made a huge impact upon our modern society. In the past, standard postal mail and phone calls were sufficient means of communication. However, as people are increasingly inundated with junk mail and persistent telemarketer calls, their
Nov 21, 2017

Sometimes It’s the Small Things that Matter Most

In building customer loyalty, one of the first things that comes to mind is the customer experience. Many businesses focus on the overall experience and end up missing small things which detract from the customer experience and can even drive people
Nov 21, 2017

Following the Basics in the Service Drive

Director of Professional Services Stephen Coambes shares how following the basics in the service drive will lead to a better customer experience.
Nov 20, 2017

Freebie Friday: Mastering Change

How do you find your footing when everything around you constantly changes? In this Freebie Friday, ELEAD1ONE Partner Bill Wittenmyer shares advice for mastering change and turning challenges into opportunities to succeed.
Nov 17, 2017

Which KPIs Are Most Important?

CEO Josh Blick shares which KPIs are most important when it comes to your financial statement in this video blog.
Nov 17, 2017

The Transformation of the TPA

Third-party administrators (TPAs) often take on multiple roles, including customer service provider, risk assessment manager, claims processor, and customer consultant. Now, with big data disrupting the market, they’re taking on yet another: data t
Nov 16, 2017

Technology Training: 4 Training Methods for Success

There are four primary learning styles: visual, auditory, read-write, and kinesthetic. A visual learner typically is a fast-talker who likes to interrupt and needs to see things visually – or hears things that brings up a visual image.  An example
Nov 16, 2017

Service Department Communication in the 21st Century

Alexander Graham Bell, credited with inventing the telephone in 1876, showcased his remarkable invention with the first-ever phone call to Thomas Watson, his assistant, who was in another room. In modest words, Bell spoke into a mouth piece and said:
Nov 16, 2017

Hurricane Winds Create Windfall for Car Dealers

Along with 180 mph winds, flood damage, home destruction, and disease, Hurricane’s Harvey and Irma were also the cause behind the effect of a very large increase in car sales. It’s estimated that nearly one million cars were totaled during the tw
Nov 16, 2017