Management thinker Peter Drucker is often quoted as saying that "You can't manage what you can't measure." DMS systems are different than standard ERP or accounting software

In the world of customer experience, retention and loyalty, a lot of focus is placed on customer satisfaction. The general thought process is that the better the customer experience on a consistent basis

Dealerships have forever tweaked pay plans to satisfy bottom lines and keep employees happy. Many employees in the sales department can make more money from a single sales commission

Car sales today are a whole different process from how it was in the past. A few years ago it was pretty much a given that buying a car could easily encompass most of the day. In addition, little information

It was 2008 when it hit me. The economy had just begun to hit the skids and I was leaving a dealership after having done a live meeting. As I walked through the empty showroom I noticed

Dealerships are well known for their involvement and participation with local communities and many different charities. From sponsoring little league teams, to larger charity initiatives,

It's a pretty common scenario; your best performing salesperson also happens to be ambitious. A management position opens up and the salesperson lobbies hard. It's difficult to deny this person;

Not long ago salespeople used index cards and rolodexes to manage relationships and follow up with customers and prospects. Then technology evolved beyond those inefficient ways,

Change is the only constant since the beginning of time. Yet, it remains one of the most difficult things to do for the majority of people and businesses.