AutoLoop’s CAR-Research XRM receives a “Highest Rated” Award for Dealer Satisfaction in Call Management Category and “Top Rated” Awards in CRM Sales Department and ILM Categories
Clearwater, FL, February 19, 2015 – AutoLoop, LLC, a leading provider of automotive marketing solutions and customer relationship management software, announced today that its recently acquired CAR-Research XRM is the recipient of three awards in the sixth annual DrivingSales Dealer Satisfaction Awards, presented at a special event in conjunction with the 2015 National Automobile Dealers Association (NADA) Convention & Expo. CAR-Research XRM received the highest dealer satisfaction ranking in the Call Management category, and “Top Rated” Awards in the CRM Sales Department and ILM Categories, as determined by the thousands of auto dealers who are part of the DrivingSales.com community.
“We are extremely proud to win three awards as this truly illustrates the hard work of all our employees and how we strive to deliver extraordinary service to our auto dealer clients. We are also very happy to see the results our auto dealers are achieving with our product suite. Our goal, as always, is to strategically partner with dealers and substantially increase profitability by fully engaging and retaining customers throughout the entire ownership lifecycle,” said AutoLoop CEO Steve Anderson.
AutoLoop’s commitment to “Retention through Engagement” has helped automotive dealerships nationwide increase sales, improve client retention and achieve overall higher satisfaction ratings. Its platform is designed to enhance the connection between dealerships and their customers for all their sales and service needs. It facilitates a highly profitable and effective Sell-Service-Repeat cycle. AutoLoop’s Customer Engagement Suite, the most comprehensive of its kind in the industry, is fully integrated on a single platform (no need for multiple vendors). It includes the following solutions:
Book: Flexible, customer-enabled service scheduling
Engage: A Comprehensive solution for all incoming and outgoing calls
Quote: Automatic equity mining and real-time quote generation
Essentials: Precision targeted multi-channel customer engagement
Mail: Targeted personalized messaging and delivery
SmartLane: Wireless mobility and connectivity in the service lane
XRM: (Previously CAR-Research XRM) A fully integrated lifecycle management solution
“We congratulate AutoLoop’s CAR-Research XRM on being a multiple award recipient and for being recognized by its dealership customers for high levels of excellence and customer satisfaction,” said DrivingSales CEO and Founder Jared Hamilton. “For six years, and through over 21,000 validated reviews, DrivingSales Vendor Ratings has helped dealers make smarter, more informed decisions, leading them to outstanding service providers such as AutoLoop.”
The DrivingSales Dealer Satisfaction Awards are based on cumulative ratings tallied and verified over the calendar year (January – December) at DrivingSales.com Vendor Ratings. DrivingSales.com Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.
Full award results are available online at http://
# # # # #
Since 2005, AutoLoop has helped automotive dealerships nationwide increase sales, improve client retention and achieve overall higher customer satisfaction ratings. With the AutoLoop Customer Engagement Suite– an all-encompassing platform that includes everything from CRM and automated messaging to equity mining, service scheduling and more– AutoLoop is the industry’s first and only single-vendor, end-to-end marketing and engagement solution. An Inc. 500 company with nearly 50 million names in our database and over a billion individual communications initiated, AutoLoop is passionate about being America’s best customer retention partner for progressive dealerships.
DrivingSales enables retail automotive dealers to learn, connect, innovate, and prosper in a rapidly changing retail environment. DrivingSales operates three business units geared at delivering actionable insight to dealers: DrivingSales Media, which comprises the DrivingSales.com dealer community, DrivingSales News, Dealer Executive Magazine, and multiple industry conferences. DrivingSales University, the leading provider of automotive retail education content and certification programs, and DrivingSales Data, the industry’s largest cross-channel data analytics platform.
Founded by a third-generation car dealer in 2008, today DrivingSales is utilized by over 60% of franchised dealerships in North America as a resource to improve their business performance. To learn more about the DrivingSales community, news, training or performance analytics visit DrivingSales.com, DrivingSalesNews.com, DrivingSalesUniversity.com and DrivingSalesData.com