Ally Financial launched a new mobile app designed with direct customer input to make managing auto accounts easy and convenient. The Ally Auto Mobile Pay app offers customers the ability to check payment status and schedule or cancel a pending payment anywhere, anytime with just a few quick taps.
“Our customers spoke and we listened. Incorporating their feedback and insight was key to the development of Ally’s new app,” said Evan Noulas, president of Servicing for Ally’s auto operations. “Providing our customers the best service possible is our priority.”
About 20 percent of customers used mobile devices to pay their bill through Ally’s website before the creation of the mobile app. “We asked our customers what worked on the site and what they would want from an app and they told us to make it the simplest form of bill pay possible in an organized, easy-to-use layout,” Noulas said.
Based on customer feedback, options and layers were removed or streamlined to make the new app easy to navigate.
“Customers now can pay a bill in seconds,” Noulas said.
User-friendly and simple to navigate, the Ally Auto Mobile Pay app allows Android™ and iPhone® users to:
- View payment information
- Make one-time payments or schedule future payments
- Add a payment account
- View or cancel pending payments
“Our goal is to offer innovative technology and service that makes bill pay easier and creates an experience that exceeds the expectations of our customers,” Noulas said.
Ally services approximately 4 million auto accounts per year. Registered users can download the app at the App Store℠ or Google Play™ Store. Customers will continue to be able to pay using their mobile devices through allyauto.com.
About Ally Financial
Ally Financial Inc. is a leading automotive financial services company powered by a top direct banking franchise. Ally’s automotive services business offers a full suite of financing products and services, including new and used vehicle inventory and consumer financing, leasing, inventory insurance, commercial loans and vehicle remarketing services. Ally Bank, the company’s direct banking subsidiary and member FDIC, offers an array of deposit products, including certificates of deposit, savings accounts, money market accounts, IRA deposit products and interest checking. Ally’s Commercial Finance unit provides financing to middle-market companies across a broad range of industries.
With approximately $150.6 billion in assets as of Sept. 30, 2013, Ally operates as a bank holding company. For more information, visit the Ally media site at http://media.ally.com or follow Ally on Twitter: @Ally.