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The Hard Conversations: Why Your Service Department Must Tell the Whole Truth
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Dealer Magazine: Misguided Focus in Dealerships
Editor’s Note: This article was originally published in the January/February edition of Dealer magazine A word from Charlie Polston: “My friends, as...
Enhancing the Customer Experience: Be Nice!
The automotive service...
A Service Process that Actually Makes Money… Right Now!
Dealerships have a...
Seeing Is Believing: Video MPI Increases Service Sales!
By Charlie Polston, Automotive Customer Retention and Profitability Consultant, BG Products, Inc. Do you remember the game “telephone” we used to...
Okay, Now What? Getting Customers Back to the Service Drive
By Charlie Polston, Automotive Customer Retention and Profitability Consultant, BG Products, Inc. America is once again open for business… sort of....
Every Service Department Should Have a Salesperson Running It!
By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products, Inc. “Every service department should have a salesman...
The Fluid Fails Before the Part: A Sales Opportunity!
By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products, Inc. Happy New Year! As you bring 2019 to a close,...
Seasons of Opportunities
By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products, Inc. The holiday season is a wonderful time to...
Tatton Manning: A True Patriot!
By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products Inc. Tatton Manning of Patriot Auto bought the group’s...