4 Secret Skills of Successful Managers, from Auto Dealer Monthly.
Globalization, technology, rampant regulation and fierce competition at every turn have created an increasingly complicated work environment at most auto dealerships. This is causing professionals at all levels — from the service bay to the boardroom — to flounder as they attempt to navigate the escalating complexities, consistently perform at a high level and achieve upward career mobility.
As a direct result, dealers and managers have less time than ever to spend coaching and mentoring employees or to benefit from such guidance for their own professional gain. In addition, many younger workers are ill-equipped to navigate the “gray area” of dealership life; specifically, the environment and culture that manifests from the multifaceted challenges and forces every organization faces. The result is a glut of entry-level and newly entrenched professionals who are unprepared, unequipped and unable to effectively communicate in a way that will productively impact their career in the auto retail space.
It is incumbent upon dealers to create a culture in which success and change is possible. The first step is to empower managers and staff to engage with an audience — any audience — with ease and intention. Those who cannot will never realize their full potential nor attain a maximum measure of success.