You rely on your technicians to perform thorough inspections and make reliable repairs. Your fixed operations can’t run without them, so it’s a necessity for you to retain quality employees. However, even your best technicians will leave if they’re unhappy. What can you do to keep all your techs in the bay?
Most technicians have four common complaints about their work. If you can solve these problems in your dealership, you’ll pave the way for efficient service, increased customer satisfaction, and happy long-term employees.
Lack of Consistency
As new techs gain experience, they develop a personal system for inspections and repairs. Everyone will have a set mental checklist, or a different way of navigating the prescribed procedure. However, this lack of consistency among your staff can lead to frustration. Some techs might find themselves constantly covering for others’ mistakes, or having to deal with frustrated customers because they missed an obvious problem the first time around.
How many times during the day do your techs need a kit or part and have to spend 15 minutes waiting in a line at the parts counter? Whenever your tech has to leave their bay, they lose money for themselves and productivity for you. Techs also have to face interruptions from other team members, such as service advisors who need to know what’s going on with a customer’s car.
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