‘Til death do us part in the repair shop, according to Search Auto Parts.
Until death do us part. That sounds kind of scary, but we all have heard that expression before. Most of the time, it refers to marriage. Marriage is defined as a formal union, a combination of two or more elements, a state of being united. Some of the things you need for a successful marriage are commitment, humility, patience, forgiveness, trust, communication, clear boundaries and respect. When you get right down to it, you need those same things for any successful relationship.
Make no mistake, you need to have that with all your employees. How successful those relationships are is entirely up to you, and just like marriage, you have to work at it. This month I want you to listen to Kim Hickey, an ATI coach and former shop owner from Arizona, explain how she has helped hundreds of shop owners hold on to their valuable employees.
Maybe you’re not that kind of person who gets all touchy feely with others. Well, it’s in your best interest to foster and nurture those relationships. The costs of losing and replacing an employee can be astronomical: vacation and severance pay, unemployment wages, possible increases in your unemployment rate, advertisements for the open position, drug testing, background checks and motor vehicle reports, just to name a few.