That High Dollar RO May Hurt Your Customer More Than You Think

by Tim Clay posted at 02/22/2017 9:36 AM

According to a recent report from the JPMorgan Chase Institute, many Americans need more than a year to recover from a $1,500 financial hit.

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The Gaps Between Millennial Expectations & Reality In the Service Drive [VIDEO]

by Doug Van Sach posted at 02/17/2017 10:04 AM

VP Analytics & Data Services Doug Van Sach shares some gaps between Millennial expectations and reality in this video blog.

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Effective Marketing – Don’t Forget the Service Department!

by Tim Clay posted at 02/15/2017 10:03 AM

While dealers spend a lot of money on marketing, often, most of that spend is directed at the sales department. But what about service? The largest revenue source for the dealership

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The Shuttle Has Left the Building…Maybe

by Ujj Nath posted at 02/13/2017 10:18 AM

One day, while bringing my vehicle into a large, very well-known dealership for service, a rather comical scene played out before my eyes. While the shuttle driver was leaving the dealership,

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