Service Scheduling – Meet Shop Watch, from AutoPoint.
We’d like to introduce you to the service-scheduling feature within our Shop Watch system, which was recently acquired along with Service Dynamics. Shop Watch is a Service Management System designed to take communication, organization, efficiency and accountability to a whole new level, resulting in improved CSI, customer retention and profitability.
Most auto dealer websites include a feature that allows customers to schedule service appointments. However, these forms usually are very basic. They just create a submission that goes into a CRM and/or generate an e-mail to the service department notifying them that a customer would like to schedule an appointment. It’s not that common for dealerships to actually have a live, dynamic service-scheduling tool tied directly into their DMS. That’s where Shop Watch comes in. It starts with loading your shop properly with appointments and your customers making real-time on-line appointments. Most problems in the service drive occur due to a breakdown in communication with the customer or internally between departments.
The service-scheduling feature of Shop Watch is configurable to each individual dealership and is very intuitive to use. We take the time to meet in person with our clients and customize this feature to meet the specific needs of each dealership, be it a single point dealer, or a large group.