Put on a Happy Face. Seriously., from The Wall Street Journal.
It’s one of those days. You argue with your spouse before heading out the door. A rude driver swerves in front of your car and you spill coffee on your lap. You arrive at work in a bad mood.
Will those negative feelings affect your productivity and performance for the rest of the day?
For many people the answer is yes, which is why taking steps to help employees start the day off on the right foot is something more organizations might want to consider.
Recent research I have done with Steffanie Wilk, an associate professor at the Fisher College of Business at the Ohio State University, examined the link between employee mood and performance on the job. We asked U.S.-based telephone customer-service representatives for a Fortune 500 company to record their moods at the start of and at various times during the day for a three-week period. After accounting for each employee’s underlying temperament and the mood of the customers they were helping, we found evidence of virtuous and vicious cycles, depending on how the reps were feeling at the start of their shift.