FCA Will Loosen Tech Restrictions, from Automotive News. DETROIT — Fiat Chrysler will loosen restrictions on about half of its U.S. dealerships so specialists in their service departments, such as diesel mechanics, can work more efficiently. Th

Where Most Service Clinics Fail – And How To Ensure Yours Succeeds, from Driving Sales. Most dealers understand the importance of customer retention. They’re e-mail-blasting sales messages, sending direct mail, and their salespeople are combing o

Fix It, from Fixed Performance. It’s interesting to me that the focus of day-to-day business operations in the dealership cover so many topics. The focus might be on customer satisfaction, parts loyalty programs, repair order performance, and t

Automated Vehicle Technology: Threat Or Opportunity, from Body Shop Business. When the first driverless vehicle pulls into your shop’s lot, the experience is likely to be unreal. Sure, there will be quarter panels to paint and bumpers to repair. Ho

Servicing Millennials, from AutoPoint. Dealership and fixed operations retention has always been a vital ingredient in the health of a dealership. While huge budgets are spent on the acquisition of new sales customers, the service department is in th

“A Shop Owner’s Guide to Handling Phone Shoppers”, from Elite. Today’s consumers have more choices than ever before. When it comes to choosing someone to take care of their automotive needs, they turn to their friends, family and co-w

Ford’s new body shop leaves a big impression, from Kansas City Business Journal. Ford Motor Co. gave the media a peek behind the curtain at the technological marvel that produces the newly designed F-150 pickup truck at its Kansas City Assembl

“Embracing Mobile in Your Service Department”, from NCM Institute. “Mobile” has been one of the biggest buzz words in our industry over the past couple of years. From configuring vehicles on smartphones to F&I product tours on tab

Everyone working on the dealership’s showroom floor understands they are working in a sales organization. Vehicles are attractively positioned on the sales floor to create the proper mood, whether it is luxury and elegance for the high-end import