On this episode we are going to talk about Social Media. I know you don't want to but it's time to do it.​

Throughout their shopping process,customers expect a seamless experience that is individualized, impressionable, and with continuous support regardless of what channel they are

With so many people bringing their dogs along for the ride, the canine crowd factors into car shopping, including test drives, says a new survey.

I was excited about buying a nice new car, but like many of your clients, I was dreading the process. As a service advisor trainer who specializes in teaching the differences between

When I consult with dealers about service mailers, I often find that their approach contradicts what they’re looking to achieve.

Are all your teammates in alignment with where you want to go?

Improving, protecting and promoting your company’s online reputation is no longer just “something I should work on.” The latest statistics and trends show that 90% of consumers read online

This one thing is so simple, and yet so important.

The time of thinking about having or not having a BDC is over. It is proven that a BDC will improve your dealerships performance. Its also important to give your BDC the tools to be successful