Stan Masamitsu, Tony Group Autoplex

For Tony Group Autoplex, just about everything a dealership needs to operate – from pre-owned inventory to parts – is 2,500 miles away. Everything costs more. There’s no such thing here as a road trip, yet sell vehicles this auto group does and
Oct 13, 2011

Liz Kelly, e-Commerce Director, Suntrup Automotive Group

Liz Kelly – e-commerce director for Suntrup Nissan/Volkswagen, two Suntrup Hyundai locations and Suntrup Kia, in St. Louis Missouri — takes a dive in and do it approach to Internet marketing that has paid off handsomely. Suntrup Nissan/Volksw
Oct 13, 2011

Vinnie Micciche, E-commerce Director, CDC, Group 1 Automotive, Inc. Eastern Region

Vinnie Micciche, e-commerce director for Group 1 Automotive’s Eastern Region’s Customer Development Center (CDC), takes a “no cookie cutter” approach to directing Internet sales and marketing for 42 dealerships in 11 states. Vinnie believes i
Sep 1, 2011

Rob Marshall, Dry Ridge Toyota

Dry Ridge Toyota is a Kentucky dealership retailing nearly three-quarters of a million dollars a year in accessories sales. Dealer Principal Rob Marshall credits the store’s exceptionally successful accessories program to two key factors: technolog
Sep 1, 2011

Bob Glasser, Internet Manager & Dino Flora, Support Services Manager, JM Lexus

What truly distinguishes JM Lexus?   The nine-hole putting green for customers on the rooftop of the service center? The fact that JM Lexus is the largest volume Lexus dealer in the world, and has been since 1992?   That its parent company, JM Fami
Aug 4, 2011

Danny Jackson, Walter Jackson Chevrolet

In late April, a massive F4 force tornado slammed through Alabama and western Georgia, costing lives and billions of dollars in damage. Most national news coverage of this storm’s wrath has focused on its impact on the citizenry, yet untold busines
Aug 2, 2011

Dennis Snyder, Rich Ford

  Customer satisfaction is a big deal at Rich Ford. It’s such a big deal, when one irate customer threatened to drive her Expedition through the window of the dealership, Dennis Snyder, Rich Ford’s president, convinced her to come work for t
Jul 1, 2011

Della Andersen, Customer Relations Director, Rich Ford

How does a stay-at-home mom – with no experience in selling cars, who threatened to drive her leased Expedition through a car dealership’s showroom window – land a great job as customer relations director at that same dealership, one of the bes
Jul 1, 2011

Bill McClure, Director of Internet Sales and Marketing, Fitzgerald Auto Mall

Bill McClure, Director of Internet Sales for Fitzgerald Auto Mall, is a big proponent of the do-it-yourself philosophy and it is paying off big time. While many automotive dealers are using off-the-shelf software to meet the challenge of selling cars
Jun 1, 2011