Houston, Texas — CAR-Research XRM a single-source CRM solution uniquely branded as; “XRM, Exceeding CRM”, today announced the company has experienced strong growth through February, 2012 and is on track for 40% expansion by year’s end. In March the company added 6 new District Managers to help support and continue its growth.
The company attributes its steady growth to increasing demand for its web-based, comprehensive CRM solution, the recent release of MobileXRM and a strong focus on customer service and retention, with a current retention rate of 98%. CAR-Research XRM was a recent recipient of a “Top Rated” CRM-Sales Department award in the third annual DrivingSales Dealer Satisfaction Awards, presented in conjunction with the 2012 National Automobile Dealers Association (NADA) Convention & Expo. The company maintains a 4.9 star average with a 98% recommendation from its dealers.
“We’re fortunate to have an extraordinary team at CAR-Research and it’s the people in our company that make all the difference. Over the past 17 years CAR-Research has gathered a team of retail automotive experts who have come from our industry…built by car people, for car people. We’re very proud of our team’s hard work and how they continuously strive to deliver outstanding service to our auto dealer clients,” said Patrick Kelly, President and COO of CAR Research XRM.
“The hard work is paying off and our client’s dealerships are enjoying increased grosses and profitability. These highly satisfied dealers then choose to stay with us and recommend us to others. This is the best way to grow,” added Kurt Kubicki, CAR-Research XRM VP of Marketing.
CAR-Research XRM has developed a proven singular solution that helps an auto dealership run more effectively and proficiently. It is a web-based, comprehensive CRM solution that helps increase revenue from sales and service, improve customer satisfaction index (CSI) and service satisfaction index (SSI), and boost the dealership’s gross profit. A dealership can consolidate all its departments into a manageable solution that delivers value through proven processes at every stage of the customer life cycle.
For more information visit: http://www.car-research.com or call: 800-376-5918