Often when considering resource utilization focus is drawn to technician efficiencies. Performing automotive repairs is the primary purpose of any auto repair shop. However, the people that support the repair process and the processes by which their work is performed can have a significant impact on the effective use of technician time. Analyzing the support processes in a repair shop and streamlining and improving them will effect improved utilization of technician time. Following are points on time optimization for support personnel.
- Optimize Process Flow – Analyzing a process with the objective of optimization will positively impact overall workflow through the shop. Optimization of support processes will improve the activities that the repair process is dependent on.
- Eliminate Breaks Between Processes – One of the most common areas that result in lost time are process breaks. When an activity is complete and the output doesn’t flow directly to the start of the next activity a break occurs. The end of an activity should automatically trigger the next activity. For example if a vehicle is ready to be worked on the technician should be aware of this in the natural work flow as opposed to looking to see if it’s ready.
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